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Inbox

Every conversation in one place, next to the customer it belongs to.

Connect your mailboxes, WhatsApp numbers and website chat. Your team replies from one inbox, sees the full history of each person, and never asks "who is handling this?" again.

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WhatsAppEmailChatSMS

Included in Starter, Growth and Business· from ₹999 a monthSee plans

Channels — WhatsApp, email, website chat and SMS
4
Channels — WhatsApp, email, website chat and SMS
Ways to connect WhatsApp: QR or Cloud API
2
Ways to connect WhatsApp: QR or Cloud API
Folders: mine, unassigned, all, closed, personal
5
Folders: mine, unassigned, all, closed, personal
Timeline per customer, across every channel
1
Timeline per customer, across every channel
What's inside

One inbox for the whole team — and the whole customer.

Every message is linked to the person it came from, so whoever picks it up sees the deals, tickets and invoices behind it.

  1. 01

    WhatsApp

    Connect a number by QR in a minute, or the official Cloud API with approved templates. Opt-outs (STOP) are respected automatically.

  2. 02

    Email inboxes

    Shared and personal mailboxes over IMAP/SMTP. Replies thread properly and are saved in your own Sent folder too.

  3. 03

    Website live chat

    A chat bubble for your site in your colours, with agents' online status, unread badges and offline capture.

  4. 04

    SMS

    Send and receive SMS through your gateway, threaded with the same person.

  5. 05

    Calls log

    Log calls with outcome and notes; they land on the person's timeline and count towards activity.

  6. 06

    Assign & collaborate

    Assign conversations, use mine / unassigned / all folders, create a lead from a new sender in a click, and turn any conversation into a support ticket.

  7. 07

    Team messages

    Channels and direct messages for your team, inside the same app — no separate chat tool needed.

WhatsApp

Connect WhatsApp the way that suits you.

Start in a minute with a QR scan from the business phone, or connect Meta's official Cloud API when you need approved templates. Either way, chats land in the same inbox.

QR session
Fastest start
Cloud API
Meta's official route
How you connect
Scan a QR code from the phone
Meta WhatsApp Cloud API
Set-up time
About a minute
Needs a Meta business account
Messages after 24 hours
Free text
An approved template
Incoming photos & files
Saved to the conversation (up to 20 MB)
Caption or a placeholder
Templates
—
Listed and sent from Meta
STOP / opt-out
Respected
Respected

People who reply STOP, UNSUBSCRIBE, CANCEL or BAND KARO are opted out, and OfficOne won't send them another WhatsApp.

Shared email

sales@ and support@, answered by the team — not one person's laptop.

Connect any mailbox over IMAP and SMTP, with presets for Gmail, Outlook and Zoho Mail. Shared mailboxes are visible to the team; personal ones only to their owner. Replies thread properly in the client's mail app and a copy lands in your own Sent folder.

  • Threading by In-Reply-To and References, so conversations stay together
  • Attachments in and out — up to 10 files on a reply
  • Shared inboxes set up by admins; personal inboxes stay private
  • Every email linked to the person and their history
Website chat

A chat bubble on your site, in your colours.

Paste one script tag on your website. Visitors chat with your team in real time; when nobody's around, the chat is captured and the team is told, so the conversation waits for you instead of disappearing.

  • Your colour, title, greeting, offline message and position on the page
  • Shows you as online when an agent was active in the last few minutes
  • Ask for an email before the chat starts, if you want one
  • Unread badge on the bubble so visitors see your reply
Work as a team

Everyone knows who's on it.

Assign a conversation and it moves to that person's “Mine” folder. Turn a chat into a lead for Sales or a ticket for Support in one click. Talk it over in team channels and direct messages — inside the same app.

  • Mine, unassigned, all, closed and personal folders
  • Create a lead from a conversation when someone new gets in touch
  • Convert to a ticket; agents' replies still go out on the original channel
  • Calls logged with direction, duration, outcome and notes on the person's timeline
  • Public and private team channels plus direct messages, with unread counts
How a message moves

From “hi” to handled.

  1. 1

    A message arrives

    WhatsApp, email, website chat or SMS — it lands in the shared inbox under its channel.

  2. 2

    It's matched to the person

    If they're already in your contacts, the conversation joins their timeline. If not, create the lead in a click.

  3. 3

    Someone owns it

    Assign it to a teammate, or let a workflow notify the right people the moment it arrives.

  4. 4

    Your team replies

    From the same screen, on the same channel — with the person's deals, tickets and invoices beside it.

  5. 5

    A sales chat becomes a dealSales

    New enquiries become leads and move onto the Sales board.

  6. Hands over to SupportA problem becomes a ticket with an SLA clock — and the customer still gets their replies on WhatsApp or email.See Support
Built for India

WhatsApp-first, because that's where your customers are.

WhatsApp in a minute
Scan the QR from the phone you already use for business — no Meta paperwork to get started.
Opt-outs in Hindi too
Besides STOP and UNSUBSCRIBE, a reply of “band karo” opts the person out.
Your SMS gateway
Twilio, or any HTTP SMS gateway set up with a URL template — such as MSG91, Fast2SMS or Textlocal.
Zoho and Gmail presets
Mailbox settings for Gmail, Outlook and Zoho Mail are filled in for you.
Put it on autopilot

Never miss a message that matters.

How Automation works
  • When
    Message received
    IfChannel is WhatsApp and the text contains “invoice”
    1. 1Open a ticket for your accounts team
    2. 2Notify the person's owner
  • When
    Message received
    IfChannel is Website chat
    1. 1Notify the sales team
    2. 2Post the message to your Slack channel
  • When
    Deal won
    1. 1Send the customer a WhatsApp welcome message
    2. 2Create a kick-off task for the owner
  • When
    Meeting booked
    1. 1Send a WhatsApp or SMS confirmation
    2. 2Remove them from any running email sequences

Workflows are part of the Business plan. Each one starts switched off, and you can test it on a real record first.

Questions

Inbox, plainly answered.

Something else? Ask us in a demo.

Is the QR connection official WhatsApp?
The QR option links a WhatsApp Web session from your phone, the same way WhatsApp Web does. Meta's official route is the Cloud API, which OfficOne also supports — with approved templates for messages sent more than 24 hours after the customer last wrote.
Can my team send photos or documents on WhatsApp?
Not yet — outgoing WhatsApp messages are text and approved templates. Incoming photos and files are saved to the conversation when you connect by QR. Email supports attachments both ways.
Do new WhatsApp numbers become leads automatically?
Messages are matched to people already in your contacts. When someone new writes in, your team creates the lead with one click from the conversation — so random messages don't fill your CRM.
Which email providers work?
Any mailbox with IMAP and SMTP. Gmail, Outlook and Zoho Mail have presets, so you only enter the address and an app password.
Can I keep my personal mailbox private?
Yes. Personal mailboxes are visible only to their owner; shared mailboxes like sales@ are set up by an admin for the team.
Which plans include Inbox?
All of them — Starter, Growth and Business.
One workspace

Works together with

Every module shares the same people, team and history — nothing to sync, nothing to re-type.

Bring every conversation into one place.

Scan a QR to connect WhatsApp, add your sales@ mailbox and paste the chat widget — all in your first afternoon.

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All your Business. One Platform.