1. Free trial
Every new workspace starts with a 14-day free trial. Nothing is charged during the trial, and nothing is deleted when it ends — the workspace is marked as due until you choose a plan.
2. Cancelling
You can cancel at any time by writing to [email protected] from the owner's email address, or from billing settings where available. Cancellation stops the next renewal; your workspace keeps working until the end of the period you have paid for.
Before the period ends you can export all your data from Settings → Privacy.
3. Refunds
- Monthly plans: the current month is not refunded after it starts, but you are not charged again after cancelling.
- Yearly plans: you can ask for a full refund within 7 days of the first yearly payment. After that, yearly plans are not refunded for the unused months.
- Charged by mistake: duplicate payments, payments taken after a confirmed cancellation, or a wrong amount are refunded in full.
- Service failure: if OfficOne was unavailable to you for a long period because of our fault, write to us and we will offer a credit or a pro-rata refund.
To ask for a refund, email [email protected] with the invoice number. Approved refunds are made to the original payment method within 7–10 working days. GST is refunded or adjusted through a credit note as the law requires.
4. Changing plans
Moving up to a bigger plan takes effect straight away; you pay the difference for the rest of the current period. Moving down takes effect from the next renewal. See pricing for what each plan includes.
5. Messaging and third-party charges
Charges made by third parties you connect — for example WhatsApp conversation fees, SMS gateway credits, payment gateway fees or ad spend on social networks — are billed by those providers and are not refundable by us.